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Social support calls

Social support calls

Our social support phone call service helps to keep you connected, so you never feel you have lost touch with the world. These are difficult times, but we are here for you.

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Benefits

Do you find yourself often going for days without talking to someone to share your worries and concerns with? Anxious about letting people into your home to visit or to carry out a job for you?

We understand.

That’s why at integratedliving, we are offering a ‘social support phone call’ service to keep you connected. Social support is usually provided face to face, but in the new environment we are now offering this service as a telephone call or virtually.

You tell us how often you would like us to call and for how long and you can chat to us on any topic you like or on concerns you have on COVID-19.

  • Regular social interaction.
  • Talk about how you are feeling regarding COVID-19.
  • Chats from 30 mins to two hours!

How do I pay?

It’s really easy to set up. All you need to do is call our Customer Service Centre on 1300 782 896 and we will do the rest.

The price of the service will vary depending on your support plan, so one of our friendly customer service representatives will go through this with you.

According to the Government home care is an essential service, and we are committed to supporting you in the best way we can. We continue to follow best practice public health guidelines in all the services we deliver, both within the home and virtually to keep you and us safe.

Remember we are here to help. We are in this together.

Eligibility criteria*

  • You need to be aged over 65 or over 50 for Aboriginal & Torres Strait Islanders.
  • Some services may be available to people aged under 65.
*Other eligibility criteria may apply Contact us for more info.

How can I access this service?

You can access this service in several ways, depending on your needs and individual situation.

In Home In Home

One of our friendly staff will visit you at home at a time that works for you.

Delivery Methods

How do I pay?

There are several ways to access our services and programs, including the funding options such as Home Care Packages (HCP) and Commonwealth Home Support Programme (CHSP).

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Frequently Asked Questions

This service is suitable for older people who are keen to stay connected and enjoy regular social interaction.

Yes, this service can be aligned with your values and preferences. Our staff will take the time to learn your individual cultural and care needs so they are always considered. You may also access interpreting services if required.

This service is delivered by qualified Support Workers who are passionate about improving your quality of life and wellbeing so that you can continue to stay well and live independently at home.

For people who require counselling, our Social Work or Psychology services can cater to your needs. Please contact our Customer Service Centre on 1300 782 896 for assistance.

Visit our website or contact our Customer Service Centre on 1300 782 896 for assistance.

This service can be delivered via a telephone call or you can chat with us online as well – the choice is yours.

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The support you need

Your needs are different to others and we understand that. Get started now or call us to chat about how we can help you stay living, feeling and being well.

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